Case study
From weeks to days: How BMI Companies transformed claims payments with Acclaim
International life, health, and travel insurer
BMI Companies is an international insurance group with more than 53 years of experience providing life, health and travel insurance across Latin America, the Caribbean and select global markets.
- Faster reimbursements
- Less time chasing payments
- Clearer payment visibility
- Connected to core systems
- ~48 hours
- for most reimbursements to arrive
- 35+
- countries now covered
- July 15
- live on the date agreed from the start
Overview
BMI’s business is broker-led. Brokers and agents submit most reimbursement claims on their clients’ behalf, and supporting clients through the claims process is an important part of the service they provide.
Guided by its commitment to “ease of doing business,” BMI partnered with Acclaim to make payments more transparent, efficient and easier to manage. After a pilot with three brokers, the solution now covers more than 35 countries.
The challenge: Claims were processed but payments were still taking weeks
BMI’s claims processing operation was already performing close to its service targets. The challenge came after a claim was approved.
“The issue per se was not really how fast, or how slow, we were processing the claim. It was that after the claim was processed, the payment was also taking an additional amount of days.”
Historically, BMI paid claims by paper checks or international wires. A check could travel from Miami to a local office, then to the broker and finally to the member, sometimes arriving 25 to 35 days after the claim was processed. Wires were faster but added fees and complexity.
Tracing a payment often required manual coordination between claims, customer service and finance, taking up to three or four days per inquiry.
Claims processors also entered banking details, sometimes from handwritten forms, and incomplete information could lead to failed payments.
The solution: One connected payment experience
“We wanted a payments layer that fit directly into our core systems rather than another process bolted on the side.”
Once a claim is approved, payment instructions flow to Acclaim, which collects and validates banking details, determines the payment method, delivers funds and reports status back to BMI.
Members receive a secure link to choose how and where they get paid, including local currency options where available.
The project went live on July 15, the date agreed from the start.
The results: A better experience across the insurance ecosystem
Reimbursements in days, not weeks
Checks no longer travel through local offices and brokers. BMI now reports that most reimbursements through Acclaim arrive in approximately 48 hours.
Brokers spend less time chasing payments
Members can now track their own payments, giving brokers more time to advise on coverage, prepare renewals and develop new business.
Better visibility and less manual reconciliation
Payment references and status information connect back to BMI’s systems, improving reconciliation and reducing manual work.
“The where and how the money goes out is no longer part of claims data entry or a claim processor’s journey.”
What’s next: Building on the momentum
BMI is adding Acclaim to its broker seminars and exploring deeper integration with the BMI Next app and website, while local payout coverage continues to grow.
For BMI, the outcome is not just faster money movement. It is less time resolving payment problems, stronger broker relationships, and more time focused on service.