Strategic Account Manager

Department

Go-To-Market

Location

Austin, TX preferred (in-office); open to East Coast for exceptional candidates

Employment type

Full-time

Reports to

Founder / President

Posted

November 12, 2026

About Acclaim

Acclaim is building the financial infrastructure that powers the global insurance industry.

Insurance companies move billions of dollars every year across claims, premiums, commissions, and reimbursements, yet much of the underlying financial infrastructure remains fragmented and manual. We're building a modern platform that helps insurers move money globally, manage treasury, and automate financial operations.

We're an early-stage company with experienced founders, growing customers, and the opportunity to define the future of insurance payments.

About the role

In insurance payments, deals usually fall apart after the contract is signed. Sales hands the client to implementation, and implementation hands them to customer success. By then the client is dealing with their third main contact, nobody owns the relationship, and what went live rarely matches what was sold.

We're hiring our first Strategic Account Manager so that never happens here. One person owns the client from contract signature onward. Ideally you're already in the conversation before the deal closes.

Most clients start with one payment flow: claims, premium, or commissions. Sometimes it's just one piece of a flow. They've bought into Acclaim as the single platform for all of their payments, but they can only implement one thing at a time. You'll make sure that first rollout lands, then use the trust you've built to bring more of their business onto Acclaim.

You'll start as an individual contributor. As we grow, the right person builds out the account management function and leads the team.

This is a commercial, relationship-driven role. You'll become a trusted partner to leading insurance organizations, helping them get the most from Acclaim while identifying opportunities to deepen and expand each relationship.

Who you'll work with

You'll work directly with the founders and alongside our Account Executives, Solutions Engineering, Product, Engineering, and Marketing.

What you'll do

• Get involved late in the sales cycle and start building relationships before the contract is signed.
• Own implementation on the commercial side. Coordinate client stakeholders across finance, claims, operations, IT, and compliance so what was sold is what goes live.
• Get clients live quickly and grow their payment volume through year one.
• Build relationships with everyone from finance operations up to the C-suite, and turn key contacts into internal champions for Acclaim.
• Map each client's full set of payment flows across claims, premium, and commissions, and in every country they operate in. Then expand into new flows, programs, lines of business, and markets.
• Lead commercial conversations on expansion proposals, pricing, negotiation, and renewals.
• Bring client feedback back to Product and Engineering. We're built to be easy to do business with, and client input often ships within days.
• See clients in person about once a month.
• Build the playbook for the account management function: account plans, health metrics, and processes.

What success looks like

Within your first year, you'll have:

• Gotten new clients live quickly, with go-lives that match what was sold.
• Grown payment volume and gross profit across your portfolio.
• Expanded single-flow clients onto additional payment flows, programs, and lines of business.
• Built relationships with executive sponsors who see Acclaim as a strategic partner.
• Laid the foundation for an account management function we can scale.

What we're looking for

• Experience in enterprise account management, relationship management, or strategic sales.
• Working knowledge of payments, ideally cross-border.
• Executive presence. You can sit in the boardroom, act as a subject matter expert, and challenge a client's thinking while staying credible and likable.
• Strong organization. You can run a multi-stakeholder rollout without dropping anything. Sales skill and organization don't always come together, and we need both.
• A track record of growing accounts and closing expansion deals.
• Comfort with regular travel, including international.
• A habit of owning outcomes rather than handing them off.

Nice to have

• Experience in the insurance industry, especially international health, travel, or life.
• Experience working with insurers, MGAs, TPAs, brokers, or assistance companies.
• Experience at an early-stage or high-growth startup.
• Interest in building and leading a team over time.

Why Acclaim

Joining Acclaim means helping build foundational infrastructure for one of the world's largest industries.

You'll have the opportunity to:

• Be the first account manager and define how the function works.
• Work directly with the founders and influence product, process, and strategy.
• Build relationships with leading organizations across the global insurance industry.
• Have a clear path to lead a team as we grow.
• Join an in-person team in Austin that moves fast and acts on client feedback.

If you love building trusted client relationships, turning a first deal into a long-term partnership, and helping modernize how money moves through insurance, we'd love to meet you.

Equal opportunity

Acclaim is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.